Faq

If you have any Questions concerning our edible crystals, THE processing deadlines, THE Followed by your package, or any other doubt, this page will bring you the necessary answers.


If you cannot find the answers to your questions, do not hesitate to contact us. Use the cat by clicking on the icon located at the bottom right of your screen, or go to our page Contact.

Reducible content

What are edible crystals?

Edible crystals are Japanese treats made from water, sugar, and vegetable gelling agent.

What is the texture?

The edible crystals have a texture that can recall that of fruit pasta, but with a crisp exterior due to the crystallization of sugar.

What are the ingredients?

Our edible crystals are made from fruit purees, tea infusions or syrup made from natural aromas according to perfumes, sugar, and seaweed. The latter, having gelifying properties, allow us to shape them by hand.

What is the DLC of crystals?

Our crystals have a 2 months DDM and must be kept in a dry place And far from humidity. They should not be left in theindividual packaging For more than a week. We are not responsible for a bad storage from the customer or the person who receives them, because we are still talking about a foodstuff.

How to keep edible crystals?

Make sure to keep in a dry place.
⚠️ Do not keep them in the refrigerator.
They should not be left in theindividual packaging During more than one week. Once they got out of their original packaging, you can let them dry in the open air to give them back their crisp If necessary.

How to degust edible crystals?

First of all, we advise you to withdraw from the bag once you have received them ; This will allow your crystals to identify the humidity they may have absorbed during the routing. Afterwards, Taste them with a hot drink like tea or coffee at a relaxation moment, solo or between friends.

Crystals do not look like the photo.

Each crystal is unique because hand -made. Variations in shape, size And color can occur compared to the photos. These differences bear witness to theauthenticity and the artisanal quality of our products, making each play a work unique.

Are they vegan?

Yes, our edible crystals contain only ingredients of vegetable origin, except that to Cappuccino.

Are they halal?

Yes, our edible crystals present than plant ingredients.

Are they gluten-free?

Yes, our ingredients are conservative and do not contain No type of cereals.

I have allergies.

If you have allergies you can consult the ingredients of each edible crystal under each product page.
If you need additional help click here.

What are the processing times?

FRANCE
We ship your orders under 6 working days (*). By adding the delivery times, You will receive your order approximately in 10 working days(*).

INTERNATIONAL
We ship your orders under 6 working days (*). By adding the delivery times, You will receive your order approximately in 14 working days(*).

(*) THE Saturday/Sunday as well as major holidays are not considered working days.

What are the delivery times?

FRANCE
Once the package has been shipped, delivery estimates are approximately 2-4 working days for a relay point and 2-3 working days For home delivery. By adding the processing time, You will receive your order approximately in 10 working days.

INTERNATIONAL
Once the package has been shipped, delivery estimates are approximately 3-5 working days for a relay point and 3-5 working days For home delivery. By adding the processing time, You will receive your order approximately in 14 working days.

(*) THE Saturday/Sunday as well as major holidays are not considered working days.

Where is my package?

When shipping your package, you will receive An email with a tracking number. You will just have to Click on the link to be returned directly to the page La Poste.

Crystals have no taste.

The taste felt when tasting a edible crystal is a very subjective experience which can vary considerably from person to person. Several parameters influence this perception, especially the individual sensitivity to the taste in question, the past taste experiences of each person, as well as the degree ofAttention to taste during tasting. Thus, what some could find without flavor, others could perceive subtle nuances. This diversity of perception is part of the richness of taste experience.

Can I buy some for my child?

Our edible crystals are High -end confectionery, designed to provide a refined taste experience. Although children can consume them without danger, it is important to note that These sweets do not look like traditional candies.

The flavors of our crystals are complex and subtle, thoughts for an adult audience who will be able to fully appreciate them. We therefore recommend that parents introduce these confectionery to children by accompanying them in their discovery, so that they can understand and savor these exceptional creations.

Contact form